Patient Access Specialist: Compassionate Front Desk Champion

MHM Support Services; Edmond (OK); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to warmly greet patients and guide them through scheduling, registration, and insurance verification at Mercy facilities in Oklahoma. This role emphasizes accuracy, privacy, and compassionate service in line with Mercy's mission.

The ideal candidate has 1-3 years of clerical and customer service experience, a high school diploma, and familiarity with medical terminology and insurance plans.

Qualifications

• High School diploma required; some college helpful.
• Experience with medical terminology and insurance plans preferred.
• 1-3 years clerical and customer service experience preferred.

Responsibilities

• Serve as the first point of contact for patients, delivering service aligned with Mercy standards.
• Assist with scheduling, registration, benefit verification, and pre-certification.
• Handle financial clearance including pre-visit payment collection.
• Maintain accurate patient data in the records.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Computer literacy

Education

High School diploma

Some college

Tools

10-key calculator

Computer systems familiarity

Job description

Mercy is seeking a Patient Access Representative to warmly greet patients and guide them through scheduling, registration, and insurance verification at Mercy facilities in Oklahoma. This role emphasizes accuracy, privacy, and compassionate service in line with Mercy's mission.

The ideal candidate has 1-3 years of clerical and customer service experience, a high school diploma, and familiarity with medical terminology and insurance plans.