Patient Access & Care Concierge

Mercy Hospital St. Louis Critical Care Medicine Fellowship; Springfield (MO); On-site; USD 32,000 - 42,000; Full time

Job summary

Mercy invites you to join as a Patient Access Representative, the first point of contact for patients, delivering compassionate service and accurate data entry into Mercy systems.

This role handles scheduling, registration, benefit verification, pre-certification and financial clearance, requiring strong organizational skills, clear communication, and the ability to work under pressure in a fast-paced healthcare environment.

Qualifications

• 1–3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Greet and assist patients, ensuring accurate data entry into records.
• Coordinate scheduling, registration, and pre-certification processes.
• Verify benefits and financial clearance, including pre-visit collections.
• Maintain strong attention to detail and communicate clearly with patients and staff.

Skills

Communication skills

Telephone etiquette

Positive interpersonal skills

Organizational skills

Attention to detail

Stress management

10-key calculator

Education

High School diploma

Some college helpful

Tools

Computer systems

10-key calculator

Job description

Mercy invites you to join as a Patient Access Representative, the first point of contact for patients, delivering compassionate service and accurate data entry into Mercy systems.

This role handles scheduling, registration, benefit verification, pre-certification and financial clearance, requiring strong organizational skills, clear communication, and the ability to work under pressure in a fast-paced healthcare environment.