Patient Access Specialist: Compassionate Front Desk Hero

Mercy; Lincoln (NE); On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to serve as the first contact for patients entering Mercy facilities. The role emphasizes compassionate service and accuracy in data collection and registration processes.

The position requires clerical experience and familiarity with medical terminology and insurance plans, with a high school diploma as a minimum. Join a collaborative team dedicated to service excellence in healthcare.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate all components of the patient’s entrance into Mercy facilities, including scheduling, registration, benefit verification, pre-certification and financial clearance.
• Ensure the most accurate patient data is obtained and populated into the patient record.
• Maintain knowledge of insurance carriers, Medicare guidelines, and related agencies; communicate with patients, physicians, staff and insurers.

Skills

Customer service

Communication

Attention to detail

Telephone etiquette

Medical terminology

Education

High School diploma

Job description

Mercy is seeking a Patient Access Representative to serve as the first contact for patients entering Mercy facilities. The role emphasizes compassionate service and accuracy in data collection and registration processes.

The position requires clerical experience and familiarity with medical terminology and insurance plans, with a high school diploma as a minimum. Join a collaborative team dedicated to service excellence in healthcare.