Patient Access Specialist - Compassionate Front Desk Hero

Mercy; Chesterfield (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

Mercy is seeking a Patient Access Representative who serves as the first point of contact for patients, delivering service aligned with Mercy's mission and Service Standards. The role emphasizes accurate, compassionate customer interactions and coordination with clinical and insurance teams.

Experience in clerical duties and patient communications is valued, with a high standard for detail and reliability in a fast-paced hospital setting.

Qualifications

• 1–3 years clerical experience and customer service preferred.
• High School diploma required; some college helpful.
• Familiarity with medical terminology and insurance plans preferred.

Skills

Effective communication

Relationship building

Strong organizational skills

Under pressure accuracy

Computer/10-key proficiency

Education

High School diploma

Some college

Tools

Computer systems

10-key calculator

Job description

Mercy is seeking a Patient Access Representative who serves as the first point of contact for patients, delivering service aligned with Mercy's mission and Service Standards. The role emphasizes accurate, compassionate customer interactions and coordination with clinical and insurance teams.

Experience in clerical duties and patient communications is valued, with a high standard for detail and reliability in a fast-paced hospital setting.