Patient Access Specialist: Compassionate Front Desk

mercy; United States; On-site; USD 36,000 - 54,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients. You will greet visitors, schedule appointments, register patients, and verify benefits while ensuring accuracy in the patient record.

You will coordinate pre-certification and financial clearance, communicate clearly with patients and providers, and stay updated on insurance guidelines and Mercy service standards. Strong attention to detail and compassion are essential.

Qualifications

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate the patient entrance into Mercy facilities, including scheduling, registration and pre-certification.
• Verify benefits and financial clearance including pre-visit collection.
• Ensure accurate patient data is populated into the patient record and maintain knowledge of insurance guidelines.

Skills

Communication

Telephone etiquette

Relationship building

Attention to detail

Stress management

Data entry

Education

High School Diploma

Tools

10-key calculator

Computer systems

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients. You will greet visitors, schedule appointments, register patients, and verify benefits while ensuring accuracy in the patient record.

You will coordinate pre-certification and financial clearance, communicate clearly with patients and providers, and stay updated on insurance guidelines and Mercy service standards. Strong attention to detail and compassion are essential.