Patient Access Specialist — Compassionate Front Desk

Mercy Co; United States; On-site; USD 33,000 - 48,000; Full time

Job summary

Mercy is seeking a Patient Access Representative who will be the first point of contact for patients, ensuring warm customer service and accurate data capture as part of our mission and Mercy Service Standards.

This role supports scheduling, registration, benefit verification, pre-certification and financial clearance, with attention to insurance rules and compliance, to help patients navigate care smoothly.

Qualifications

• 1-3 years clerical and customer service experience.
• Experience with medical terminology and insurance plans preferred.
• High School diploma; some college helpful.

Responsibilities

• Schedule appointments and register patients.
• Verify benefits and obtain pre-certification.
• Assist with financial clearance and pre-visit collection.
• Ensure accurate patient data entry into records.
• Maintain knowledge of insurance carriers and guidelines.

Skills

Communication

Customer service

Attention to detail

Phone etiquette

Team collaboration

Education

High school diploma

Some college coursework

Job description

Mercy is seeking a Patient Access Representative who will be the first point of contact for patients, ensuring warm customer service and accurate data capture as part of our mission and Mercy Service Standards.

This role supports scheduling, registration, benefit verification, pre-certification and financial clearance, with attention to insurance rules and compliance, to help patients navigate care smoothly.