Patient Access Specialist – Compassionate Front Desk

Mercy Co; Troy (MO); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, delivering service with compassion and Mercy Service Standards. The role includes scheduling, registration, benefit verification, pre-certification, and financial clearance while ensuring accurate patient data entry.

Required are 1–3 years of clerical/customer service experience, good communication, and strong attention to detail. Physical requirements apply.

Qualifications

• 1–3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.
• Ability to communicate effectively both orally and in writing; strong telephone etiquette.

Responsibilities

• Facilitate patient entrance into Mercy facilities.
• Schedule appointments, registrations, and pre-certifications.
• Verify benefits and obtain financial clearance including pre-visit collection.
• Maintain accurate patient data in the system.

Skills

Communication skills

Customer service

Telephone etiquette

Attention to detail

Organizational skills

Education

High School diploma

Some college

Tools

10-key calculator

Computer systems

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, delivering service with compassion and Mercy Service Standards. The role includes scheduling, registration, benefit verification, pre-certification, and financial clearance while ensuring accurate patient data entry.

Required are 1–3 years of clerical/customer service experience, good communication, and strong attention to detail. Physical requirements apply.