Patient Access & Financial Concierge

Mercy Co; Lebanon (Lebanon County); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative who will be the first point of contact for patients. The role involves scheduling, registration, benefit verification, pre-certification, and financial clearance with a focus on accuracy and compassionate service.

Candidates should have 1-3 years of clerical and customer service experience, familiarity with medical terminology, and a high school diploma. Mercy emphasizes strong communication and organizational skills in a fast-paced environment.

Qualifications

• Excellent oral and written communication, with telephone etiquette.
• Ability to build positive relationships with patients, staff and insurers.
• Strong organization and attention to detail.
• Ability to work under stress and meet deadlines with accuracy.
• Familiarity with insurance carriers and Medicare guidelines.

Responsibilities

• Schedule appointments and register patients across Mercy facilities.
• Verify benefits, perform pre-certification and financial clearance.
• Collect patient financial responsibility before or at service time.
• Obtain and update accurate patient data and insurance details.
• Explain payment options and document outcomes of financial conversations.

Skills

Communication skills

Telephone etiquette

Interpersonal relations

Attention to detail

Time management

Education

High school diploma

Some college helpful

Tools

10-key calculator

Computer systems

Keyboard skills

Job description

Mercy is seeking a Patient Access Representative who will be the first point of contact for patients. The role involves scheduling, registration, benefit verification, pre-certification, and financial clearance with a focus on accuracy and compassionate service.

Candidates should have 1-3 years of clerical and customer service experience, familiarity with medical terminology, and a high school diploma. Mercy emphasizes strong communication and organizational skills in a fast-paced environment.