Patient Access Specialist: Compassionate Front Desk

Mercy; Oklahoma City (OK); Hybrid; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

Tuition assistance

Retirement plan matching

Job summary

Mercy is seeking a Patient Access Representative to serve as the first point of contact for patients, ensuring compassionate service and accurate data capture. You will handle scheduling, registration, benefit verification, pre-certification, and financial clearance while upholding Mercy Service Standards.

The ideal candidate has 1–3 years of clerical and customer service experience, a high school diploma, and familiarity with insurance plans.

Qualifications

• Excellent written and oral communication; telephone etiquette.
• Ability to build positive relationships with patients, physicians, staff, and insurers.
• Strong organizational skills with attention to detail.
• Ability to work under stress and meet deadlines with accuracy.
• Experience with various computer systems and data entry (10-key calculator).

Skills

Communication

Customer service

Organizational skills

Attention to detail

Computer systems

10-key calculator

Education

High School diploma

Tools

10-key calculator

Job description

Mercy is seeking a Patient Access Representative to serve as the first point of contact for patients, ensuring compassionate service and accurate data capture. You will handle scheduling, registration, benefit verification, pre-certification, and financial clearance while upholding Mercy Service Standards.

The ideal candidate has 1–3 years of clerical and customer service experience, a high school diploma, and familiarity with insurance plans.