Patient Access & Financial Counseling Specialist

Mercy Co; Oklahoma City (OK); Remote; USD 19,000 - 28,000; Full time

Job summary

Mercy is seeking a Patient Access Representative to serve as the first point of contact for patients, ensuring compassionate service and accurate data capture. The role involves scheduling, registration, benefit verification, pre-certification, and financial clearance while communicating financial responsibilities clearly.

Candidates should have 1–3 years of clerical and customer service experience; high school diploma required, some college helpful.

Qualifications

• 1–3 years clerical and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate patient's entrance into Mercy facilities, including scheduling and registration.
• Verify benefits, pre-certification and financial clearance as needed.
• Collect patient financial responsibility and explain payment options.
• Maintain accurate patient data and update records.
• Explain financial resources and document outcomes of financial conversations.

Skills

Communication skills

Clerical experience

Customer service

Attention to detail

Organizational skills

Medical terminology

Education

High School diploma

Some college

Job description

Mercy is seeking a Patient Access Representative to serve as the first point of contact for patients, ensuring compassionate service and accurate data capture. The role involves scheduling, registration, benefit verification, pre-certification, and financial clearance while communicating financial responsibilities clearly.

Candidates should have 1–3 years of clerical and customer service experience; high school diploma required, some college helpful.