Patient Access Navigator - Compassionate Front Desk Champion

Mercy Co; Cape Girardeau (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans for 32+ hours

Job summary

Mercy Hospital Southeast is seeking a Patient Access Representative to be the first point of contact for patients and uphold Mercy's service standards. The role includes scheduling, registration, benefit verification, pre-certification, and financial clearance while ensuring accurate patient data and clear communication of financial responsibilities.

This full-time position requires 1–3 years of clerical and customer service experience; knowledge of medical terminology and insurance plans is

Qualifications

• 1–3 years clerical experience and customer service preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

Responsibilities

• Facilitate all components of the patient's entrance into Mercy facilities, including scheduling and registration.
• Perform benefit verification, pre-certification, financial clearance and pre-visit collection.
• Ensure accurate patient data is captured and maintained.
• Communicate applicable financial responsibility, request payment and explain options.
• Document outcomes of each required financial conversation.

Skills

Communication

Customer service

Organizational skills

Attention to detail

Phone etiquette

Computer literacy & 10-key

Education

High School diploma

Some college helpful

Tools

Hospital IT systems

10-key calculator

Job description

Mercy Hospital Southeast is seeking a Patient Access Representative to be the first point of contact for patients and uphold Mercy's service standards. The role includes scheduling, registration, benefit verification, pre-certification, and financial clearance while ensuring accurate patient data and clear communication of financial responsibilities.

This full-time position requires 1–3 years of clerical and customer service experience; knowledge of medical terminology and insurance plans is