Patient Access Specialist — Compassionate Front Desk

Mercy; Oklahoma City (OK); On-site; USD 15,000 - 20,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Tuition Assistance

Retirement Plan

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, ensuring compassionate service and accurate data entry. The role involves scheduling, verification of benefits, pre-certification and financial clearance, while upholding Mercy Service Standards.

Required are 1–3 years of clerical and customer service experience, knowledge of medical terminology, and a HS diploma (some college helpful). Weekend hours are required.

Qualifications

• Excellent oral and written communication; telephone etiquette.
• Positive relationships with patients, physicians, staff and insurers.
• Strong organizational skills and attention to detail.

Responsibilities

• Coordinate scheduling, registration, benefit verification, pre-certification and financial clearance.
• Ensure accurate patient data is captured in the patient record.
• Assist patients with entrance into Mercy facilities and related processes.
• Maintain knowledge of insurance guidelines and Mercy Service Standards.

Skills

Communication

Customer service

Attention to detail

Organizational skills

Stress management

10-key calculator

Education

High School diploma

Some college

Tools

Hospital information systems

Medical terminology

Insurance systems

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, ensuring compassionate service and accurate data entry. The role involves scheduling, verification of benefits, pre-certification and financial clearance, while upholding Mercy Service Standards.

Required are 1–3 years of clerical and customer service experience, knowledge of medical terminology, and a HS diploma (some college helpful). Weekend hours are required.