Patient Access Specialist — Compassionate Front Desk

Mercy Co; Lebanon (MO); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, delivering exceptional customer service and accurate data collection across Mercy facilities.

Ideal candidates have 1–3 years of clerical and customer service experience, familiarity with medical terminology and insurance plans, and a high school diploma. Responsibilities include scheduling, registration, benefit verification, and financial conversations with patients.

Qualifications

• High School diploma required; some college helpful.
• Experience with medical terminology and insurance plans preferred.
• 1-3 years clerical experience and customer service experience preferred.

Responsibilities

• Facilitate patient entrance into Mercy facilities including scheduling and registration.
• Verify benefits, pre-certification and financial clearance processes for patients.
• Obtain and enter accurate patient data into the system and communicate financial responsibility.
• Explain payment options and available financial assistance; document outcomes of conversations.

Skills

Oral communication

Written communication

Customer service

Attention to detail

Organizational skills

10-key calculator

Education

High School diploma

Job description

Mercy is seeking a Patient Access Representative to be the first point of contact for patients, delivering exceptional customer service and accurate data collection across Mercy facilities.

Ideal candidates have 1–3 years of clerical and customer service experience, familiarity with medical terminology and insurance plans, and a high school diploma. Responsibilities include scheduling, registration, benefit verification, and financial conversations with patients.