Compassionate Patient Access Specialist

Mercy Co; Tishomingo (OK); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

Medical, dental, and vision coverage

Paid time off

Tuition support

Matched retirement plans

Job summary

Mercy seeks a Patient Access Representative to be the first point of contact for patients, ensuring compassionate service and adherence to Mercy Service Standards. Roles include scheduling, registration, verification of benefits, pre-certification, and financial clearance at Mercy facilities.

The position requires 1–3 years of clerical and customer service experience, familiarity with medical terminology and insurance plans, and a High School diploma (some college helpful).

Qualifications

• Ability to communicate effectively both orally and in writing; telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, staff and insurers.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines and maintain accuracy.
• Familiarity with various computer systems; proficient with 10-key calculator and keyboard.

Responsibilities

• Facilitate patient entrance into Mercy facilities: scheduling, registration, benefits verification, pre-certification and financial clearance.
• Communicate patient financial responsibilities; explain payment options and financial assistance resources.
• Document outcomes of all required financial conversations and referrals accurately.

Skills

Oral and written communication

Positive relationships

Organizational skills

Stress management

Tech proficiency

Financial discussions

Referral handling

Education

High School Diploma

Tools

10-key calculator

Computer systems proficiency

Job description

Mercy seeks a Patient Access Representative to be the first point of contact for patients, ensuring compassionate service and adherence to Mercy Service Standards. Roles include scheduling, registration, verification of benefits, pre-certification, and financial clearance at Mercy facilities.

The position requires 1–3 years of clerical and customer service experience, familiarity with medical terminology and insurance plans, and a High School diploma (some college helpful).