Patient Access Specialist: Billing & Scheduling

Virginia Mason Franciscan Health; Burien (WA); On-site; USD 35,000 - 54,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to support the patient intake process in our clinic. You will greet patients in person and by phone, collect data, verify insurance, and assist with scheduling, referrals, and authorizations.

Strong customer service, insurance knowledge, and medical terminology are essential to ensure a seamless experience. Responsibilities include registering patients, checking in/out, updating demographics, verifying eligibility,

Qualifications

• One year of customer service work experience.
• Knowledge of insurance, billing, and medical terminology.
• Strong customer service skills and critical thinking.

Responsibilities

• Register and check patients in/out.
• Verify demographic and insurance information; resolve issues or escalate as needed.
• Conduct insurance eligibility verifications and manage data in the EMR.
• Process payments and non-clinical charges.
• Schedule appointments and handle referrals and authorizations.

Skills

Customer service

Insurance knowledge

Medical terminology

Critical thinking

Tools

Electronic Medical Record (EMR)

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to support the patient intake process in our clinic. You will greet patients in person and by phone, collect data, verify insurance, and assist with scheduling, referrals, and authorizations.

Strong customer service, insurance knowledge, and medical terminology are essential to ensure a seamless experience. Responsibilities include registering patients, checking in/out, updating demographics, verifying eligibility,