Patient Access & Scheduling Specialist

CommonSpirit Health; Port Orchard (WA); On-site; USD 30,000 - 47,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a patient access representative to perform registration across hospital access points, verify demographics and insurance, and support scheduling and inquiries. You will use multiple systems to ensure accurate data capture, help with payments, and maintain a positive patient experience in a high-volume environment.

Working in Puget Sound’s trusted health network, you’ll collaborate with the care team, adhere to privacy standards, and contribute to

Qualifications

• High School Graduate, upon hire or
• 1 year healthcare experience preferred with knowledge of patient registration procedures and documentation, knowledge of health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration functions across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and complete, confidential documentation within the electronic health record.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows in accordance with organizational standards.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; follow established workflows to elevate complex or non-standard issues.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries, routing calls, and documenting interactions per standard procedures.

Skills

Healthcare experience

Insurance verification knowledge

Registration procedures

Education

High School Graduate

High School GED

Job description

Virginia Mason Franciscan Health is seeking a patient access representative to perform registration across hospital access points, verify demographics and insurance, and support scheduling and inquiries. You will use multiple systems to ensure accurate data capture, help with payments, and maintain a positive patient experience in a high-volume environment.

Working in Puget Sound’s trusted health network, you’ll collaborate with the care team, adhere to privacy standards, and contribute to