Patient Access Specialist: Seamless Check-In & Eligibility

CommonSpirit Health; Enumclaw (WA); On-site; USD 36,000 - 48,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic. You will greet patients in person and by phone, check in/out, collect data and payments, verify insurance, and schedule appointments.

You will need strong customer service, knowledge of billing and medical terminology, and the ability to handle referrals and authorizations, with attention to accuracy and compliance in a fast-paced environment.

Qualifications

• One year of customer service work experience.

Responsibilities

• Registers and/or checks patients in/out.
• Performs patient check-in at the time of visit; records and verifies all demographic, insurance and other information; follows established procedures to ensure that all registration guidelines/requirements have been satisfied, including ensuring minors’ guardians have been notified; identifies deficiencies and resolves non-complex issues or escalates to appropriate staff for further action.

Skills

Customer service

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to manage the patient intake process in our clinic. You will greet patients in person and by phone, check in/out, collect data and payments, verify insurance, and schedule appointments.

You will need strong customer service, knowledge of billing and medical terminology, and the ability to handle referrals and authorizations, with attention to accuracy and compliance in a fast-paced environment.