Patient Access & Registration Specialist

CommonSpirit Health; Burien (WA); On-site; USD 26,000 - 34,000; Full time

Job summary

Virginia Mason Franciscan Health is seeking a Patient Access Representative to register patients across hospital access points, verify insurance, and document information into the electronic health record. You will support scheduling and handle patient inquiries while maintaining privacy and accuracy in a fast-paced environment.

The role requires attention to detail and adaptability, with a focus on delivering compassionate, relationship-based care in the Puget Sound region.

Qualifications

• High School Diploma or GED at hire.
• 1 year healthcare/patient access experience preferred.
• Knowledge of patient registration procedures, health insurance payers, and real-time insurance eligibility verifications.

Responsibilities

• Perform patient registration across assigned access points, ensuring accurate demographic information, insurance eligibility and benefits verification, and confidential documentation in the EHR.
• Accurately scan, index, and manage patient documentation to support registration, billing, and clinical workflows.
• Communicate patient financial responsibility using established education tools and scripts, including estimates and patient liabilities, and collect payments at the time of service as appropriate.
• Schedule, confirm, and revise patient appointments to support timely access to care and adherence to provider and clinic workflows.
• Identify and resolve routine registration, insurance, and encounter discrepancies; escalate complex or non-standard issues as needed.
• Provide patient-facing support via telephone and other approved communication channels, including answering inquiries and routing calls.

Skills

Attention to detail

Communication skills

Customer service

Healthcare environment experience

Education

High School Diploma or GED

Job description

Virginia Mason Franciscan Health is seeking a Patient Access Representative to register patients across hospital access points, verify insurance, and document information into the electronic health record. You will support scheduling and handle patient inquiries while maintaining privacy and accuracy in a fast-paced environment.

The role requires attention to detail and adaptability, with a focus on delivering compassionate, relationship-based care in the Puget Sound region.