Patient Service Specialist - Admitting/Access - La Jolla

Scripps; California; On-site; USD 39,000 - 54,000; Full time

Job summary

Scripps Health is seeking a Patient Service Specialist at Scripps Memorial Hospital La Jolla to be on the front line for creating a positive patient experience. The role focuses on accurate patient registration, check-in/check-out, and handling inquiries related to billing and payments.

Key duties include gathering information for registration, verifying insurance, and assisting with eligibility and payment arrangements.

Qualifications

• Role requires customer service, data entry, and basic insurance/financial assistance knowledge.
• Strong communication and problem-solving skills.
• Ability to verify demographics and insurance information accurately.

Responsibilities

• Interacting with patients, payers, and providers to gather information for accurate registration, including MRN, referrals/authorizations, and payment collection.
• Receiving and routing messages and handling billing and payment inquiries.
• Managing patient check-in/check-out, updating demographic/insurance info, ensuring forms are signed and witnessed.
• Assisting patients with eligibility, discussing payment arrangements and financial assistance options.
• Maintaining proactive customer service by listening, owning solutions, and involving leadership when needed.
• Supporting clinical staff as a member of the patient care team.

Job description

This is aFull-Time position (80 hours per pay period) with a varied day shift schedule (includes some weekends and holidays) located at our Scripps Memorial Hospital La Jolla. You will enjoy comprehensive benefits that cover health & wellness, career development, and retirement options among other benefits.

Why join Scripps Health?

At Scripps Health, your ambition is empowered and your abilities are appreciated:

• Nearly a quarter of our employees have been with Scripps Health for over 10 years.
• Scripps is a Great Place to Work Certified company for 2026.
• Scripps Health has been consistently ranked as a top employer for women, millennials, diversity, and as an overall workplace by various national publications.
• Becker’s Healthcare ranked Scripps Health on its 2026 list of 150 top places to work in health care.
• We have transitional and professional development programs to create a learning environment that enables you to thrive in your specific field as well as in your overall career.
• Our specialties have been nationally recognized for quality in areas such as cardiovascular care, oncology, orthopedics, geriatrics, obstetrics and gynecology, and gastroenterology.

Join a caring team supporting Scripps Memorial Hospital La Jolla as a Patient Service Specialist in the Patient Financial Services/Access & Admitting department. You'll be on the front line for creating a positive Scripps Health experience for our patients while being responsible for duties such as the following:

• Interacting with patients, payers, and providers to gather information necessary for accurate registration including assigning of appropriate Medical Record Number, referral/authorization, point of service payment collection, document collection and arrival/check-in functions.
• Receiving and routing messages received in the department appropriately as well as manages customer billing and payment inquires as needed.
• Effectively managing the patient check-in and check-out process from start to finish, which includes identification verification; updating or confirming demographic and insurance information on every patient; ensuring appropriate forms are provided, signed and witnessed at the time of the patient visit; verifying coverage including benefits, authorization, pre-determination, payer specific policy exclusions or limitations to coverage, collecting any patient responsibility and accurately preparing end of day reporting or payment reconciliation as needed.
• Assisting patients with HPE eligibility, discussing payment arrangement options including financial assistance information, providing price estimates.
• Regularly displaying a proactive approach to customer service by listening to the patient, taking ownership of solutions and being able to accurately identify the need to involve leadership to resolve concerns.
• Acting as a member of the patient care team by supporting the clinical care staff in the care of the patient.