Patient Access Specialist: Check-In, Billing & Scheduling

Geisinger; Pennsylvania; Sur place; USD 34 000 - 52 000; Plein temps

Avantages offerts par ce poste

Health benefits

Dental and vision

Tuition reimbursement

401(k) plan

Paid time off

Wellness program

Employee assistance program

Résumé du poste

Geisinger is seeking a Patient Access/Revenue Cycle professional to support desk-side check-in duties, verify patient demographics, and explain financial obligations. The role includes handling multi-channel communications, processing referrals, and ensuring timely follow-ups.

Work is performed in an office setting; the team emphasizes accuracy in medical records, adherence to policies, and strong patient communication to minimize wait times.

Qualifications

• Ability to verify patient demographics and collect payments.
• Knowledge of insurance guidelines and how to assign coverage per encounter.
• Experience with medical records maintenance and scheduling follow-ups.

Responsabilités

• Check in patients for appointments and verify demographics accurately.
• Provide kiosk support and monitor patient wait times; communicate changes to patients.
• Explain financial responsibilities and collect fees at time of service.
• Complete regulatory forms and obtain necessary signatures.
• Process multi-channel messages regarding appointments, referrals, prescriptions, and complaints.
• Maintain recall and reschedule lists and ensure timely follow-up appointments.

Connaissances

Customer service

Medical billing

Cash posting

Communication skills

Description du poste

Geisinger is seeking a Patient Access/Revenue Cycle professional to support desk-side check-in duties, verify patient demographics, and explain financial obligations. The role includes handling multi-channel communications, processing referrals, and ensuring timely follow-ups.

Work is performed in an office setting; the team emphasizes accuracy in medical records, adherence to policies, and strong patient communication to minimize wait times.