Patient Access Specialist: Care, Scheduling & Service

Beth Israel Lahey Health; Cambridge (MA); Presencial; USD 28.000 - 38.000; Jornada completa

Descripción de la vacante

Beth Israel Lahey Health is seeking a Patient Access Representative to join our Patient Access team in Cambridge, MA. You will register patients, handle payments, and verify insurance while maintaining exceptional patient experience during the registration and scheduling processes.

You will work in a fast-paced environment, with training on EHR systems and confidentiality. The role emphasizes first-call resolution and collaboration with clinical departments.

Formación

• 1–3 years related work experience.
• Experience with computer systems including web-based applications and Microsoft Office.
• Able to work in a fast-paced, multi-task environment with some independent decision-making.
• Preferred: call center or telephone customer service experience.
• Knowledge of medical terminology; bilingual written and verbal communication skills.

Responsabilidades

• Registers patients and explains the registration process.
• Processes co-payments, co-insurance, deductibles, and balances due.
• Handles Medicare Secondary Payer Questionnaire and ABNs as needed.
• Obtains signatures on consent and financial forms; scans and records documents.
• Counsels patients on non-covered services and financial clearance.
• Manages scheduling activities and verifies patient information.
• Maintains patient confidentiality and safe handling of information.

Conocimientos

Call center experience

Typing 40+ wpm

Bilingual

Medical terminology

EHR knowledge

Multitasking

Fast-paced environment

Educación

High school degree or equivalent

Associate’s degree preferred

Descripción del empleo

Beth Israel Lahey Health is seeking a Patient Access Representative to join our Patient Access team in Cambridge, MA. You will register patients, handle payments, and verify insurance while maintaining exceptional patient experience during the registration and scheduling processes.

You will work in a fast-paced environment, with training on EHR systems and confidentiality. The role emphasizes first-call resolution and collaboration with clinical departments.