Patient Access Specialist — Care Concierge

Beth Israel Lahey Health; New Jersey; On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Representative in New Jersey to register patients, verify insurance, collect payments, and schedule appointments. You will handle inquiries, protect confidentiality, and support a smooth patient experience in a fast-paced setting.

Requirements include 1–3 years of related experience, high school diploma or equivalent, and proficiency with EHR and Microsoft Office. Bilingual abilities and excellent typing are a plus.

Qualifications

• High school diploma or equivalent required; an Associate’s degree is preferred.
• Experience in a fast-paced medical office or hospital environment is desirable.
• Proficiency with web-based systems and Microsoft Office applications is required.

Responsibilities

• Register patients for visits and explain the registration process.
• Process patient payments and balance due; reconcile cash drawer daily.
• Collect and verify insurance information and eligibility in real time.
• Schedule, reschedule, and confirm patient appointments per protocols.
• Maintain patient confidentiality and a clean registration area.

Skills

Strong typing 40+wpm

Call Center experience

Bilingual communication

Knowledge of medical terminology

Familiar with EHR Software

Education

High school diploma or equivalent

Associate’s degree

Tools

Microsoft Office suite

EHR Software

Job description

Beth Israel Lahey Health is seeking a Patient Access Representative in New Jersey to register patients, verify insurance, collect payments, and schedule appointments. You will handle inquiries, protect confidentiality, and support a smooth patient experience in a fast-paced setting.

Requirements include 1–3 years of related experience, high school diploma or equivalent, and proficiency with EHR and Microsoft Office. Bilingual abilities and excellent typing are a plus.