Patient Access Navigator

Beth Israel Lahey Health; Cambridge (MA); On-site; USD 58,741,000 - 79,056,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Patient Access Representative to join our team. The role supports registration, scheduling, and pre-registration to ensure a smooth patient experience and proper reimbursement for services.

Applicants should have 1–3 years of related work experience, a high school diploma or equivalent (associate degree preferred), and proficiency with MS Office; bilingual abilities and EHR familiarity are a plus. Training on EHR will be provided.

Qualifications

• Education: High school degree or equivalent. Associate's degree preferred.
• Experience: 1-3 years related work experience; computer systems proficiency including web-based applications and MS Office.
• Skills: Fast-paced multitasking, accurate data processing, teamwork.
• Preferred: bilingual written and verbal communication; familiarity with EHR Software.

Responsibilities

• Registers patients for visits and explains registration process.
• Processes co-payments, co-insurance, deductibles, balances due; safeguards cash and receipts.
• Completes Medicare Secondary Payer Questionnaire; verifies coverage and applies changes.
• Handles consent forms and documents; scans and records in registration encounter.
• Counsels patients on non-covered services and ABNs; maintains confidentiality.
• Manages scheduling from multiple sources and coordinates with clinical departments.
• Pre-registers patients, verifies eligibility, assigns guarantor and insurance.
• Communicates financial clearance status and coordinates with Financial Counseling.

Skills

Call Center

Strong typing

Medical terminology

Bilingual communication

Familiar with EHR

Education

High school diploma or equivalent

Associate's degree preferred

Tools

EHR Software

Job description

Beth Israel Lahey Health is seeking a Patient Access Representative to join our team. The role supports registration, scheduling, and pre-registration to ensure a smooth patient experience and proper reimbursement for services.

Applicants should have 1–3 years of related work experience, a high school diploma or equivalent (associate degree preferred), and proficiency with MS Office; bilingual abilities and EHR familiarity are a plus. Training on EHR will be provided.