Patient Care Concierge & Scheduling Specialist

Beth Israel Lahey Health; Seabrook (TX); On-site; USD 29,000 - 39,000; Full time

Job summary

Beth Israel Lahey Health is seeking a Front Desk/Patient Access representative to greet patients, register and schedule appointments while maintaining high-quality service. The role ensures accurate data entry, verifies demographics and collects co-payments in a fast-paced ambulatory setting.

As part of the team, you will coordinate patient flow, communicate with providers and staff, and provide educational materials as needed.

Qualifications

• High school diploma or GED is required.
• Certificate 1 Medical Admin Assistant is preferred.
• 1-3 years related work experience required.
• Experience with computer systems and Microsoft Office applications may include Outlook, Word, Excel, PowerPoint or Access.

Responsibilities

• Greet patients and visitors with courtesy and privacy while providing accurate information.
• Handle check-in, registration, scheduling, demographic verification and co-pay collection.
• Coordinate patient flow and act as liaison between patients and staff to ensure smooth operations.
• Assist with check-out, follow-up scheduling and provision of educational materials as indicated.
• May assist with billing functions and support manager in projects.

Skills

Written communications

Oral communications

Customer service

Teamwork

Knowledge of procedures

Education

High school diploma or GED

Medical Admin Assistant cert (preferred)

Tools

Computer systems

Job description

Beth Israel Lahey Health is seeking a Front Desk/Patient Access representative to greet patients, register and schedule appointments while maintaining high-quality service. The role ensures accurate data entry, verifies demographics and collects co-payments in a fast-paced ambulatory setting.

As part of the team, you will coordinate patient flow, communicate with providers and staff, and provide educational materials as needed.