Patient Access Concierge

Hanger Inc; Lawrence (KS); On-site; USD 19,000 - 25,000; Full time

Benefits offered by this job

Competitive compensation packages

8 paid national holidays

4 floating holidays

PTO incl. vacation and sick time

Medical, dental, and vision benefits

401k retirement plan

Parental bonding leave

Employee referral bonus

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk/receptionist to ensure a seamless patient experience at clinic locations. The role focuses on greeting patients, managing check-ins, and coordinating appointments while supporting administrative tasks in a medical setting.

The ideal candidate has strong communication skills, computer proficiency, and a background in front office duties. A valid driver's license is required or eligibility to obtain one, and experience in medical front office procedures is

Qualifications

• High school diploma or equivalent combo of education and experience.
• Talent Sorter assessment may be used in selection process.
• Less than one year of customer service, administrative or related experience.
• Experience in a receptionist position or medical front office procedures preferred.
• Must have or be eligible to obtain a valid driver's license and driving record.

Responsibilities

• Greet and assist patients at the front desk, provide wait time information and handle inquiries.
• Verify and update patient demographics and insurance details during check-in; manage walk-ins.
• Collect patient payments including deductibles and co-pays at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services and information on patient experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Front desk experience

Customer service

Medical office procedures

Education

High school diploma

Tools

Windows software

EHR systems

Job description

Hanger, Inc. is seeking a front desk/receptionist to ensure a seamless patient experience at clinic locations. The role focuses on greeting patients, managing check-ins, and coordinating appointments while supporting administrative tasks in a medical setting.

The ideal candidate has strong communication skills, computer proficiency, and a background in front office duties. A valid driver's license is required or eligibility to obtain one, and experience in medical front office procedures is