Patient Access & Care Concierge

Talentify; Westchester (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive compensation

8 Paid national holidays & 4 floating

Paid time off

Medical, dental, and vision benefits

401k savings and retirement plan

Paid parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. in Illinois is seeking a front desk receptionist to ensure a seamless patient experience across reception, intake, and billing processes.

You will greet patients, verify demographics, collect payments, schedule appointments, and support clinical staff with administrative tasks. The role emphasizes strong communication, computer literacy, and accuracy in managing electronic health records, with a focus on patient-centered service.

Qualifications

• High school diploma or equivalent.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Responsibilities

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information
• Ensure accurate and complete electronic health records for all patients

Skills

Interpersonal skills

Oral and written communication

Computer proficiency

Attention to detail

Typing (30 wpm)

Education

High school diploma or equivalent

Tools

Windows-based software

E-mail

Job description

Hanger, Inc. in Illinois is seeking a front desk receptionist to ensure a seamless patient experience across reception, intake, and billing processes.

You will greet patients, verify demographics, collect payments, schedule appointments, and support clinical staff with administrative tasks. The role emphasizes strong communication, computer literacy, and accuracy in managing electronic health records, with a focus on patient-centered service.