Patient Access Specialist – Care Concierge

1004 Lehigh Valley Hospital; Bethlehem (Northampton County); On-site; USD 32,000 - 48,000; Full time

Job summary

Lehigh Valley Health Network (LVHN) is seeking a detail-oriented administrative professional to support patient registration, scheduling, and clinic operations. You will gather information for check-in, verify insurance precertification, and manage referrals and messaging to ensure a smooth patient experience.

Ideal candidates have at least one year of customer service, strong computer skills, and the ability to adapt to changing priorities while maintaining strict confidentiality, including

Qualifications

• High School Diploma/GED with 1 year of customer service.
• Ability to adapt to changing priorities and maintain confidentiality.
• Proficient computer skills and EMR proficiency.
• Able to explain and support LVHN patient portal usage.

Responsibilities

• Execute scheduling and registration tasks to support patient care.
• Obtain insurance authorizations and precertification.
• Schedule, scan, bill, file, referrals; manage patient outreach via phone and EMR messaging.

Skills

Customer service

Adaptability

Confidentiality

Computer skills

Education

High School Diploma/GED

Tools

EMR systems

Job description

Lehigh Valley Health Network (LVHN) is seeking a detail-oriented administrative professional to support patient registration, scheduling, and clinic operations. You will gather information for check-in, verify insurance precertification, and manage referrals and messaging to ensure a smooth patient experience.

Ideal candidates have at least one year of customer service, strong computer skills, and the ability to adapt to changing priorities while maintaining strict confidentiality, including