Patient Access Specialist

1004 Lehigh Valley Hospital; United States; On-site; USD 23,000 - 30,000; Full time

Job summary

Lehigh Valley Health Network is seeking a detail‑oriented administrative professional to support the Endocrinology practice. You will be the first point of contact for patients and healthcare providers, handling check‑in, scheduling, and basic inquiries with a strong service mindset.

The role emphasizes accuracy, confidentiality, and teamwork, with responsibilities spanning insurance verification, referrals, billing support, and EMR navigation to ensure a smooth patient experience.

Qualifications

• High School Diploma or GED.
• 1 year of customer service experience.
• Ability to adapt to changing priorities.
• Maintain accuracy with detail-oriented tasks.
• Maintain confidentiality.
• Proficient computer skills.
• Proven proficiency with EMR workflows.
• Ability to handle cash accurately.
• Explain and support LVHN patient portal features.

Responsibilities

• Gathers information for accurate registration and check-in.
• Obtains and verifies information for scheduling and authorizations.
• Manages scheduling, billing, referrals, and other clerical tasks.
• Ensures smooth patient flow and high-quality customer service.
• Supports training and teamwork within the practice.

Skills

Customer service

EMR workflows

Cash handling

Patient portal support

Computer literacy

Education

High School Diploma/GED

Tools

EMR software

Office software

Job description

Lehigh Valley Health Network is seeking a detail‑oriented administrative professional to support the Endocrinology practice. You will be the first point of contact for patients and healthcare providers, handling check‑in, scheduling, and basic inquiries with a strong service mindset.

The role emphasizes accuracy, confidentiality, and teamwork, with responsibilities spanning insurance verification, referrals, billing support, and EMR navigation to ensure a smooth patient experience.