Patient Access Specialist — Admitting & Front Desk

University of Southern California; United States; On-site; USD 34,000 - 48,000; Full time

Job summary

University of Southern California is seeking a Patient Access Representative to interview inbound patients and collect pertinent data for admission, ensuring a complete and accurate admission record. You will interact with nursing units and other departments to direct patients and answer inquiries.

The role emphasizes compliance with HIPAA and related regulations, handling deposits and payments, and providing clear directions within the hospital.

Qualifications

• High School diploma or equivalent.
• 2 years minimum of customer service skills required.
• Must be BLS certified or must provide BLS certificate within 30 days of hire.
• M.A.B. certification required. New hires must obtain within 6 months of hire.

Responsibilities

• Acknowledge patients or guests and their requests.
• Assist in the training of new employees.
• Uphold HIPAA, EMTALA, and other laws governing Patient Financial Services.
• Complete and ensure accurate patient admission records and financial paperwork.
• Collect deposits on self-pay patients and co-pays when insurance requires it.
• Direct patients to proper destinations and assist with hospital navigation.
• Maintain confidentiality and support a high standard of service.

Skills

Customer service

Communication

Professionalism

Teamwork

HIPAA compliance

Education

High School Diploma or equivalent

BLS certification

M.A.B. certification

Job description

University of Southern California is seeking a Patient Access Representative to interview inbound patients and collect pertinent data for admission, ensuring a complete and accurate admission record. You will interact with nursing units and other departments to direct patients and answer inquiries.

The role emphasizes compliance with HIPAA and related regulations, handling deposits and payments, and providing clear directions within the hospital.