Admissions & Patient Access Specialist

University of Southern California; Arcadia (CA); On-site; USD 35,000 - 48,000; Full time

Job summary

University of Southern California's Arcadia Hospital is seeking a Patient Access Representative to interview patients, gather admission data, and prepare complete records for inpatient, outpatient, and ED admissions. The role requires handling financial arrangements, directing patients, and maintaining HIPAA-compliant practices.

Training new staff and supporting department coverage are included. The position emphasizes high service standards, confidentiality, and accurate data entry for timely

Qualifications

• Minimum 2 years of customer service experience.
• BLS certification required or must be provided within 30 days of hire.
• M.A.B. certification required within 6 months of hire.
• Strong interpersonal and communication skills.

Responsibilities

• Interview incoming patients to obtain data for admission and create a complete admission record.
• Explain financial obligations, collect deposits or payments, and direct patients to proper hospital areas.
• Maintain confidentiality and HIPAA compliance; protect patient information.
• Assist in training new employees and support shift coverage, including overtime and holidays.
• Ensure accuracy of electronic medical records and demographic/insurance information.

Skills

Customer service

Education

High School diploma or equivalent

BLS certification

M.A.B. certification

Job description

University of Southern California's Arcadia Hospital is seeking a Patient Access Representative to interview patients, gather admission data, and prepare complete records for inpatient, outpatient, and ED admissions. The role requires handling financial arrangements, directing patients, and maintaining HIPAA-compliant practices.

Training new staff and supporting department coverage are included. The position emphasizes high service standards, confidentiality, and accurate data entry for timely