Patient Access Specialist: Admissions & Billing

University of Southern California; Arcadia (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

The University of Southern California Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients and compile complete admission data. The role emphasizes accuracy, courtesy, and confidentiality in handling patient information.

You will work under the Admitting Manager, handle deposits and payments, coordinate with nursing units, and guide patients within the hospital. A high school diploma and at least two years of customer service experience are required; BLS

Qualifications

• Minimum 2 years of customer service experience required.
• BLS certification renewed annually or as required.
• Must be able to work cross-functionally within inpatient, outpatient and ER areas.

Responsibilities

• Greet patients or guests and respond to requests in a professional manner.
• Document financial arrangements in patient accounts and notify managers of issues.
• Uphold HIPAA and other regulations; ensure accurate patient data for admissions.
• Collect deposits and payments and explain financial responsibilities to patients.
• Direct patients to appropriate destinations and assist with hospital navigation.
• Maintain patient account records and ensure timely submission of paperwork.

Skills

Customer service

BLS certification

Education

High School diploma or equivalent

Job description

The University of Southern California Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients and compile complete admission data. The role emphasizes accuracy, courtesy, and confidentiality in handling patient information.

You will work under the Admitting Manager, handle deposits and payments, coordinate with nursing units, and guide patients within the hospital. A high school diploma and at least two years of customer service experience are required; BLS