Patient Access Specialist – ED & Admissions

Keck Medicine of USC; Arcadia (CA); On-site; USD 35,000 - 48,000; Full time

Job summary

Keck Medicine of USC Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients (inpatient, outpatient, and ER) and gather complete admission data. The role collaborates with nursing and ancillary departments, collects deposits, and guides patients to the correct destinations within the facility.

Under supervision, you will process electronic medical records, obtain advance directive information, and ensure timely, accurate registrations while maintaining

Qualifications

• Minimum 2 years of customer service experience.
• Demonstrates understanding of HIPAA regulations and patient privacy.

Responsibilities

• Greet patients/guests and acknowledge requests.
• Maintain professional appearance and demeanor.
• Assist in training new employees.
• Document financial arrangements in patient accounts.
• Ensure completion of patient admissions data and EMR updates.
• Explain hospital processes and direct patients to appropriate areas.
• Handle deposits and payments for self-paying patients and insured patients as needed.
• Maintain confidentiality of patient information.
• Meet department productivity goals (register 20 patients per shift).
• Participate in performance improvement initiatives.

Skills

Customer Service

HIPAA awareness

Education

High School diploma or equivalent

Job description

Keck Medicine of USC Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients (inpatient, outpatient, and ER) and gather complete admission data. The role collaborates with nursing and ancillary departments, collects deposits, and guides patients to the correct destinations within the facility.

Under supervision, you will process electronic medical records, obtain advance directive information, and ensure timely, accurate registrations while maintaining