Patient Access Specialist - ER & Inpatient Admissions

University of Southern California; Arcadia (CA); Presencial; USD 35.000 - 48.000; Jornada completa

Descripción de la vacante

University of Southern California Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients (inpatient, outpatient, and emergency department) to obtain data for admission and create a complete record.

The role requires strong customer service, accuracy in data collection, ability to explain financial responsibilities, deposits, and coordinate with nursing units while maintaining HIPAA compliance.

Formación

• 2 years minimum of customer service skills required.

Responsabilidades

• Greet patients or guests and assist with requests.
• Maintain professional appearance and demeanor.
• Assist in training of new employees.
• Document financial arrangements in patient accounts.
• Ensure confidentiality and HIPAA compliance.
• Explain hospital policies and collect deposits/payments as needed.
• Direct patients to appropriate destinations within the hospital.
• Maintain patient records and ensure timely documentation.

Conocimientos

Customer service

Communication

Attention to detail

Professionalism

BLS certification preferred

Educación

High School diploma or equivalent

Descripción del empleo

University of Southern California Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients (inpatient, outpatient, and emergency department) to obtain data for admission and create a complete record.

The role requires strong customer service, accuracy in data collection, ability to explain financial responsibilities, deposits, and coordinate with nursing units while maintaining HIPAA compliance.