Patient Access & Admissions Specialist

C018 University of Southern California- HS; United States; On-site; USD 35,000 - 48,000; Full time

Job summary

University of Southern California is seeking a Patient Access Representative to greet patients, collect information, and coordinate admissions in a fast-paced hospital setting. You will maintain confidentiality, ensure accurate billing data, and support departments across inpatient, outpatient, and emergency services.

Strong customer service and HIPAA compliance are essential. The role requires a High School diploma or equivalent, at least 2 years of customer service experience, and BLS

Qualifications

• 2 years minimum of customer service skills required.
• Must be BLS certified or must provide BLS certificate within 30 days of hire.
• M.A.B. certification required. New hires must obtain within 6 months of hire.

Responsibilities

• Acknowledging patients or guests and their requests.
• Appearing professional in dress, grooming and hygiene.
• Assists in the training of new employees.
• Documents financial arrangements in patient accounts.
• Notifies managers of problem accounts requiring attention.
• Upholds high service standards regarding patient care.
• Directs patients or guests to proper destinations within the hospital.
• Responsible for completing patient admissions records and related forms.
• Collects deposits and co-payments as needed; discusses financial responsibilities with patients.

Skills

Customer service

Education

High School diploma or equivalent

Job description

University of Southern California is seeking a Patient Access Representative to greet patients, collect information, and coordinate admissions in a fast-paced hospital setting. You will maintain confidentiality, ensure accurate billing data, and support departments across inpatient, outpatient, and emergency services.

Strong customer service and HIPAA compliance are essential. The role requires a High School diploma or equivalent, at least 2 years of customer service experience, and BLS