Patient Admissions & Access Coordinator

Keck Medicine of USC; Arcadia (CA); On-site; USD 35,000 - 48,000; Full time

Job summary

University of Southern California Arcadia Hospital is seeking a Patient Access role focusing on welcoming patients, verifying information, and directing them to proper departments. The position requires a professional appearance, strong customer service, and ability to work across inpatient, outpatient, and ER areas.

You will collect deposits and ensure timely admission records while maintaining confidentiality.

Qualifications

• Minimum 2 years of customer service experience.
• Must be BLS certified or obtain within 30 days of hire; M.A.B. certification required; new hires must obtain within 6 months.
• Familiar with HIPAA and related patient privacy regulations.

Responsibilities

• Acknowledge patients or guests and their requests.
• Present a professional appearance and demeanor.
• Assist in training new employees.
• Document financial arrangements in patient accounts; notify managers of problem accounts.
• Ensure patient care standards and superior service at all times.
• Navigate hospital layout to direct patients to correct destinations.
• Perform registrations promptly with accuracy and efficiency.
• Maintain confidentiality of patient information and comply with hospital policy.

Skills

Customer service

Education

High School diploma or equivalent

Job description

University of Southern California Arcadia Hospital is seeking a Patient Access role focusing on welcoming patients, verifying information, and directing them to proper departments. The position requires a professional appearance, strong customer service, and ability to work across inpatient, outpatient, and ER areas.

You will collect deposits and ensure timely admission records while maintaining confidentiality.