Patient Access Specialist — Admissions & Financials

University of Southern California; Arcadia (CA); On-site; USD 35,000 - 48,000; Full time

Job summary

University of Southern California Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients in inpatient, outpatient, and emergency settings, collect data for admission, and produce a complete medical record. The role includes handling deposits, guiding patients, and ensuring accurate documentation while maintaining high service standards.

Responsibilities include answering admissions inquiries, coordinating with nursing and ancillary departments, and ensuring

Qualifications

• High School diploma or equivalent required.
• 2 years minimum of customer service skills required.
• Must be BLS certified or must provide BLS certificate within 30 days of hire.
• M.A.B. certification required. New hires must obtain within 6 months of hire.

Responsibilities

• Interview incoming patients (inpatient, outpatient, and emergency department) to obtain all pertinent data for admission and produce a complete and accurate admission record.
• Responsible for answering all inquiries related to admissions, collects deposits or payments, and interacts with nursing units and ancillary departments.
• Directs patients to various areas within the hospital and provides directions as needed.
• Responsible for meeting department productivity goals and maintaining accuracy in patient accounts and documentation.

Skills

Customer service

Communication

Education

High School diploma or equivalent

Job description

University of Southern California Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients in inpatient, outpatient, and emergency settings, collect data for admission, and produce a complete medical record. The role includes handling deposits, guiding patients, and ensuring accurate documentation while maintaining high service standards.

Responsibilities include answering admissions inquiries, coordinating with nursing and ancillary departments, and ensuring