Patient Access & Admissions Specialist

University of Southern California; Arcadia (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

University of Southern California Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients (inpatient and outpatient) and build accurate admission records with demographics and financial information. You will direct patients to the correct areas and collect deposits or payments while ensuring compliant handling of PHI.

The role requires strong customer service experience, a High School diploma or equivalent, and BLS/M.A.B certification as applicable.

Qualifications

• Minimum (Required) High School diploma or equivalent.
• Minimum (Required) 2 years minimum of customer service experience.

Responsibilities

• Interview incoming patients to obtain data for admission.
• Produce complete admission records with demographics and financial information.
• Answer inquiries related to admissions and guide to hospital areas.
• Collect deposits or payments and process financial arrangements.
• Ensure HIPAA and related regulations are followed.

Skills

Customer service

Education

High School diploma or equivalent

Job description

University of Southern California Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients (inpatient and outpatient) and build accurate admission records with demographics and financial information. You will direct patients to the correct areas and collect deposits or payments while ensuring compliant handling of PHI.

The role requires strong customer service experience, a High School diploma or equivalent, and BLS/M.A.B certification as applicable.