Patient Access & Admissions Specialist

University of Southern California; Arcadia (CA); On-site; USD 36,000 - 47,000; Full time

Job summary

University of Southern California Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients (inpatient, outpatient, and ED) and collect all data for a complete admission record.

You will handle demographic and financial information, answer inquiries, and coordinate with nursing units. This role reports to the Admitting Manager and requires BLS within 30 days and familiarity with HIPAA and insurance processes.

Qualifications

• High School diploma or equivalent.
• Minimum 2 years of customer service experience.
• Must be BLS certified or provide BLS certificate within 30 days of hire.
• M.A.B. certification required; new hires must obtain within 6 months.

Responsibilities

• Greet patients and guests and respond to requests promptly.
• Process admissions and document financial arrangements in patient records.
• Maintain accurate, complete patient admission records and demographics.
• Direct patients within the hospital and assist with insurance and billing questions.

Skills

Customer service

Communication

Professionalism

Attention to detail

Teamwork

Education

High School diploma or equivalent

Tools

EMR systems

Job description

University of Southern California Arcadia Hospital is seeking a Patient Access Representative to interview incoming patients (inpatient, outpatient, and ED) and collect all data for a complete admission record.

You will handle demographic and financial information, answer inquiries, and coordinate with nursing units. This role reports to the Admitting Manager and requires BLS within 30 days and familiarity with HIPAA and insurance processes.