Patient Access & Admissions Concierge

University of Southern California; Arcadia (CA); On-site; USD 35,000 - 48,000; Full time

Job summary

University of Southern California Arcadia Hospital is seeking a Patient Access Representative responsible for interviewing incoming patients, collecting deposits, and producing accurate admission records. The role requires handling inpatient, outpatient, and emergency department data with a focus on customer service and compliance.

The position mandates a High School diploma, 2+ years of customer service experience, and certifications in BLS and M.A.B. within specified timeframes.

Qualifications

• High School diploma or equivalent is required.
• 2 years minimum of customer service experience is required.
• BLS certification is required or must be provided within 30 days of hire.
• M.A.B. certification required; must be obtained within 6 months of hire.

Responsibilities

• Acknowledge patients or guests and their requests.
• Assist in the training of new employees.
• Document financial arrangements in patient accounts.
• Maintain HIPAA, EMTALA, the Fair Debt and Collection Practices Act, Medicare, Medi-Cal compliance.
• Meet departmental productivity goals for patient registrations and ensure timely processing.

Skills

Customer service

Education

High School diploma or equivalent

Job description

University of Southern California Arcadia Hospital is seeking a Patient Access Representative responsible for interviewing incoming patients, collecting deposits, and producing accurate admission records. The role requires handling inpatient, outpatient, and emergency department data with a focus on customer service and compliance.

The position mandates a High School diploma, 2+ years of customer service experience, and certifications in BLS and M.A.B. within specified timeframes.