Patient Access Specialist

Hanger Clinic; Westchester (IL); On-site; USD 26,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Paid holidays

PTO with vacation & sick time

Health benefits

401k retirement plan

Parental leave

Referral bonus

Mentorship program

Job summary

Hanger, Inc. is seeking a front desk/reception role to ensure a seamless experience for patients, staff, and referral sources.

The successful candidate will have a background in front desk or medical front office work and strong communication skills, plus computer proficiency. The position involves greeting patients, verifying demographics and insurance, handling payments, scheduling follow-ups, and supporting the Revenue Cycle Management team.

Qualifications

• High school diploma or equivalent is required.
• Chances of selection improved with Talent Sorter assessment.
• Less than one year of customer service or related experience is required.
• Experience in a receptionist role or medical front office procedures is preferred.
• Valid driver’s license and driving record must meet policy standards.

Responsibilities

• Greet and assist patients at the front desk and provide information on wait times.
• Verify and update patient demographics and insurance details at check-in; handle walk-in registrations.
• Collect patient payments including deductibles, copays, and coinsurance at the front desk.
• Coordinate follow-up appointments for casts, measurements, deliveries, and prosthetic care plans.
• Serve as liaison for clinic services and inform patients about experience programs and resources.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate and complete electronic health records for all patients.

Skills

Interpersonal skills

Communication

Computer proficiency

Front desk experience

Medical office exposure

Education

High school diploma or equivalent

Tools

EHR systems

Windows-based software

Job description

Hanger, Inc. is seeking a front desk/reception role to ensure a seamless experience for patients, staff, and referral sources.

The successful candidate will have a background in front desk or medical front office work and strong communication skills, plus computer proficiency. The position involves greeting patients, verifying demographics and insurance, handling payments, scheduling follow-ups, and supporting the Revenue Cycle Management team.