Front Desk Patient Access Specialist

Hanger, Inc.; Anniston (AL); In loco; USD 28.000 - 36.000; Tempo pieno

Vantaggi offerti da questo lavoro

Competitive pay

8 Paid National Holidays

4 Floating Holidays

PTO – Vacation and Sick

Medical, Dental, Vision

401k

Parental leave

Referral bonus

Mentorship program

Descrizione del lavoro

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referrals. You will greet patients, collect insurance details, and support appointments and patient inquiries in a medical front office setting.

The role requires strong communication skills, basic computer proficiency, and a customer-service mindset, with an emphasis on accurate data entry and patient privacy. This on-site position includes comprehensive benefits and holiday coverage.

Competenze

• High school diploma or equivalent combination of education and experience required.
• Be at minimum a good fit for the job, as determined by the Talent Sorter assessment preferred.
• Less than one year of customer service, administrative or related experience required.
• Experience in a receptionist position or experience with medical front office procedures preferred.
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures.

Mansioni

• Greet and assist patients upon arrival, providing information on wait times and addressing inquiries at the front desk or reception area.
• Verify and update patient demographics and insurance details during check-in; handle walk-in registrations.
• Collect patient payments, including deductibles, copays, and co-insurance at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as a liaison for clinic services, offering information on patient experience programs, support groups, and other resources.
• Collaborate with the Revenue Cycle Management (RCM) team to obtain necessary patient information.
• Ensure accurate and complete electronic health records for all patients.

Conoscenze

Customer service

Front desk

Communication

Data entry

Formazione

High school diploma

Strumenti

Windows OS

Email

Descrizione del lavoro

Hanger, Inc. is seeking a front desk receptionist to ensure a seamless experience for patients, staff, and referrals. You will greet patients, collect insurance details, and support appointments and patient inquiries in a medical front office setting.

The role requires strong communication skills, basic computer proficiency, and a customer-service mindset, with an emphasis on accurate data entry and patient privacy. This on-site position includes comprehensive benefits and holiday coverage.