Patient Access & Appointment Coordinator

Hanger, Inc.; Monona (WI); On-site; USD 21,000 - 30,000; Full time

Benefits offered by this job

Competitive compensation

Paid national holidays

Paid time off

Medical, dental, and vision benefits

401(k) retirement plan

Parental bonding leave

Referral bonus program

Mentorship programs

Job summary

Hanger, Inc. is seeking a front desk/receptionist to ensure a seamless experience for patients, staff, and referral sources. The role emphasizes greeting patients, checking in, collecting payments, and coordinating appointments within a medical front office setting.

The ideal candidate has background in receptionist roles, strong communication, and computer proficiency; a valid driver's license may be required in some locations. This is a full-time on-site position supporting Hanger's clinics.

Qualifications

• High school diploma or equivalent required.
• Less than one year of customer service, administrative or related experience preferred.
• Receptionist/front office experience preferred.

Responsibilities

• Greet and assist patients at the front desk; provide information on wait times.
• Verify and update patient demographics and insurance details during check-in.
• Collect patient payments (deductibles, copays, co-insurance) at the front desk.
• Coordinate follow-up appointments, including cast and measure, delivery, and prosthetic care plans.
• Serve as liaison for clinic services and patient experience programs.
• Collaborate with Revenue Cycle Management to obtain necessary patient information.
• Maintain accurate electronic health records for all patients.

Skills

Communication skills

Customer service

Computer proficiency

Attention to detail

Education

High school diploma or equivalent

Job description

Hanger, Inc. is seeking a front desk/receptionist to ensure a seamless experience for patients, staff, and referral sources. The role emphasizes greeting patients, checking in, collecting payments, and coordinating appointments within a medical front office setting.

The ideal candidate has background in receptionist roles, strong communication, and computer proficiency; a valid driver's license may be required in some locations. This is a full-time on-site position supporting Hanger's clinics.