Patient Access Specialist

Nicklaus Children's Health System; West Palm Beach (FL); On-site; USD 32,000 - 37,000; Full time

Job summary

Nicklaushealth in Palm Beach Gardens is seeking a Clerical/Administrative professional to greet patients and families, collect demographics and payment information, and register patients for services. The role involves scheduling, data entry across hospital systems, and obtaining necessary authorizations.

The position requires 1 year of customer service experience, a high school diploma or equivalent, and proficiency in Microsoft Office.

Qualifications

• 1 year of customer service experience is required.
• High school education or equivalent preferred.
• 1 year of healthcare environment preferred.

Responsibilities

• Greets patients and families in person or over the phone with courtesy.
• Obtains and verifies demographics, third party payer information, financial and medical details for scheduling or registration.
• Obtains authorization for hospital services and follows up until obtained.
• Collects payments and provides receipts, and notifies patients of deductibles and co-pays.
• Directs patients to correct locations within the facility and maintains patient privacy per HIPAA.

Skills

Customer service

Bilingual Spanish

Data entry

Communication skills

Problem solving

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

Nicklaushealth in Palm Beach Gardens is seeking a Clerical/Administrative professional to greet patients and families, collect demographics and payment information, and register patients for services. The role involves scheduling, data entry across hospital systems, and obtaining necessary authorizations.

The position requires 1 year of customer service experience, a high school diploma or equivalent, and proficiency in Microsoft Office.