Patient Access & Admissions Specialist

Nicklaus Children's Health System; Sunset Corners (FL); On-site; USD 34,000 - 42,000; Full time

Job summary

Nicklaus Children's Health System is seeking a Clerical/Administrative professional to greet patients, collect demographics and insurance information, and register patients for services. The role includes verifying payer details, obtaining authorizations, and communicating financial responsibilities to families.

The ideal candidate has at least one year of customer service experience, strong English communication, and preferably fluent Spanish.

Qualifications

• One year of customer service experience.
• High School education or equivalent preferred.
• Fluent in Spanish strongly preferred.
• Basic proficiency in Word, Excel, and Outlook.
• One year of experience working with medical terminology, procedures, diagnosis codes, and insurance strongly preferred.
• Able to communicate effectively in English both verbally and in writing.
• Able to accurately enter and interpret data.
• Able to adapt and react calmly under stressful conditions.
• Able to relate cooperatively and constructively with customers and co-workers.

Responsibilities

• Greets patients and families in person or on the telephone.
• Obtains demographic, third party payer, financial, medical information, and identification to schedule, admit, or register the patient.
• Verifies third party payer information via the web or telephone.
• Obtains appropriate authorization for Health System and physician services.
• Documents all activities in the computer system.
• Calculates patients’ financial responsibility estimates based on insurance benefits.
• Notifies patient/family of deductibles, co-payments, deposits, and out-of-pocket expenses.
• Schedules Health System services as appropriate.

Skills

Customer service

Spanish language

English communication

Data entry

Education

High School diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Nicklaus Children's Health System is seeking a Clerical/Administrative professional to greet patients, collect demographics and insurance information, and register patients for services. The role includes verifying payer details, obtaining authorizations, and communicating financial responsibilities to families.

The ideal candidate has at least one year of customer service experience, strong English communication, and preferably fluent Spanish.