Patient Access Specialist

Advocate Aurora Health; West Allis (WI); On-site; USD 27,000 - 41,000; Full time

Job summary

Advocate Health is seeking a Front End Staff member for the AMG OB/GYN department in Wisconsin. The role is full-time, 40 hours per week, with 8-hour shifts and variable hours, including coverage at St. Francis and Franklin clinics. Compensation ranges from $19.80 to $29.70 per hour, with benefits eligible.

The candidate will greet patients, register and schedule, verify insurance, collect payments, and provide exceptional front-desk support in a fast-paced medical office environment.

Qualifications

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians.
• Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail.
• Training or experience in keyboarding/data entry with an emphasis on speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically.
• Ability to work in a fast paced environment with a strong attention to detail and accuracy.

Responsibilities

• Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages.
• Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information.
• Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient.
• Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate.
• Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payer requirements.
• Identifies, reports, and resolves problems regarding registration to appropriate individuals and departments.
• Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc.
• Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary.
• May file, retrieve, and/or deliver patient information and/or records, and completes required forms/documentation.

Skills

Customer service

Communication

Computer skills

Data entry

Organization

Attention to detail

Fast paced

Education

High school diploma

Tools

Microsoft Office

Job description

Advocate Health is seeking a Front End Staff member for the AMG OB/GYN department in Wisconsin. The role is full-time, 40 hours per week, with 8-hour shifts and variable hours, including coverage at St. Francis and Franklin clinics. Compensation ranges from $19.80 to $29.70 per hour, with benefits eligible.

The candidate will greet patients, register and schedule, verify insurance, collect payments, and provide exceptional front-desk support in a fast-paced medical office environment.