Patient Access & Registration Specialist

Advocate Aurora Health; South Milwaukee (WI); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health and welfare benefits

Paid Time Off programs

Retirement plans with employer match

Educational Assistance Program

Flexible Spending Accounts

Adoption assistance and parental leave

Job summary

Advocate Health in Wisconsin seeks a full-time patient access specialist to greet patients, register visitors, verify insurance, and schedule appointments. The role emphasizes accurate data entry, strong customer service, and efficient patient flow in a busy medical setting.

Responsibilities include collecting demographics, posting payments, and communicating essential information to patients. This position requires excellent communication skills and the ability to work in a fast-paced

Qualifications

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills.
• Intermediate computer skills including Microsoft Office and email.
• Keyboarding/data entry experience with speed and accuracy.
• Strong organizational abilities.

Responsibilities

• Greets patients and visitors, answers calls, screens requests, and takes messages.
• Registers patients, collects demographics, verifies insurance, and posts payments.
• Schedules appointments, coordinates cancellations, and provides test prep and arrival guidance.
• Updates insurance and data, ensuring completeness and accuracy per payer requirements.
• Identifies and reports registration issues to appropriate teams.
• Monitors patient flow, assisting with transportation, directions, and wheelchair access.
• Performs visit closure, including follow-up scheduling and providing visit summaries.

Job description

Advocate Health in Wisconsin seeks a full-time patient access specialist to greet patients, register visitors, verify insurance, and schedule appointments. The role emphasizes accurate data entry, strong customer service, and efficient patient flow in a busy medical setting.

Responsibilities include collecting demographics, posting payments, and communicating essential information to patients. This position requires excellent communication skills and the ability to work in a fast-paced