Patient Services Coordinator (Front Desk)

Advocate Health; West Allis (WI); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Retirement plan

Job summary

Advocate Health is seeking a Front End Staff member for the AMG OB/GYN department. The role includes greeting patients, handling registrations, coordinating appointments, and assisting with insurance verification in a busy office setting.

Requires a high school diploma and a strong customer service mindset. Training and occasional travel to outside clinics may be required; 40 hours per week with 8-hour shifts.

Qualifications

• Excellent customer service skills.
• Excellent communication (written and verbal) and interpersonal skills with patients, staff and physicians.
• Intermediate computer skills including Microsoft Office and email usage.
• Training or experience in keyboarding/data entry with speed and accuracy.
• Excellent organizational skills.
• Ability to read and understand verbal and written instructions and sort/file information alphabetically and numerically.
• Ability to work in a fast-paced environment with attention to detail and accuracy.

Responsibilities

• Greets patients and visitors and responds to routine information requests; answers calls, screens calls, and takes messages.
• Registers patients and obtains demographic/insurance information; verifies coverage and collects copays/deductibles; posts payments and updates data.
• Schedules appointments and coordinates cancellations/reschedules; provides test prep guidance and arrival directions.
• Updates insurance and financial responsibility data; communicates changes to patients as appropriate.
• Ensures accuracy/Completeness of patient information; complies with government/third-party payer requirements.
• Identifies and reports problems with registration to appropriate staff.

Skills

Customer service

Communication

Computer literacy

Keyboarding/data entry

Organization

Reading/writing instructions

Attention to detail

Education

High School graduate

Tools

Microsoft Office

Job description

Advocate Health is seeking a Front End Staff member for the AMG OB/GYN department. The role includes greeting patients, handling registrations, coordinating appointments, and assisting with insurance verification in a busy office setting.

Requires a high school diploma and a strong customer service mindset. Training and occasional travel to outside clinics may be required; 40 hours per week with 8-hour shifts.