Patient Service Associate - Flexible Schedule & Benefits

Advocate Health; De Pere (WI); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Benefits available!

Job summary

Aurora Medical Group (AMG) is part of Advocate Health, a national nonprofit health system with locations across Illinois and Wisconsin. This Front End Staff role in De Pere, WI supports providers and patients, delivering compassionate service and accurate scheduling and information handling.

The position offers full-time hours with a 30-hour work week, benefits eligibility, and a pay range of $19.80–$29.70 per hour. You will work Monday–Friday with varied shifts in an ambulatory care setting.

Qualifications

• High school diploma or equivalent.
• One to two years related customer service experience
• Experience handling difficult caller/customers/patients.

Responsibilities

• Patient Services: Provides efficient, high-quality service to patients who arrive for appointments or who telephone or visit in person to request appointments or information on tests and procedures, bills and charges, referrals, and other matters.
• Billing Services: Ensures entry at time of service of billing information on the patient and payer and accurate follow-up on missing information.
• Medical Record Services: Upholds standards of the practice and of the medical group for accurate and timely medical records.

Skills

Customer service

Communication

Patient interaction

Education

High school diploma or equivalent

Job description

Aurora Medical Group (AMG) is part of Advocate Health, a national nonprofit health system with locations across Illinois and Wisconsin. This Front End Staff role in De Pere, WI supports providers and patients, delivering compassionate service and accurate scheduling and information handling.

The position offers full-time hours with a 30-hour work week, benefits eligibility, and a pay range of $19.80–$29.70 per hour. You will work Monday–Friday with varied shifts in an ambulatory care setting.