Patient Access Specialist

Advocate Health; Greenfield (WI); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Adoption assistance

Retirement plan

Educational Assistance Program

Job summary

Advocate Health in Greenfield, WI seeks a Front End Staff to greet patients, register walk-ins, verify demographics and insurance, and process registrations. You will monitor patient flow and ensure courteous service.

You will use ADT software, Outlook, and Excel, handle pre-certification requirements, collect balances, and refer to Financial Counselor as needed. Excellent communication and attention to detail are essential.

Qualifications

• High school diploma or GED required; patient access, scheduling, registration and financial clearance experience preferred.
• Able to identify and understand issues; analyzes data and draws logical conclusions.
• Knowledge of Medicare, HIPAA and EMTALA rules; keeps up-to-date with insurance pre-certification requirements.
• Strong numerical aptitude and ability to communicate clearly, both verbally and in writing.
• Experience with Microsoft Outlook, Word and Excel; familiarity with ADT software.

Responsibilities

• Greet patients arriving for appointments and monitor patient flow for efficient service.
• Verify and update patient demographics and insurance information as needed.
• Register walk-in patients and complete financial clearance and insurance verification processes.
• Obtain, calculate and collect patient out-of-pocket liability; request and collect balances.
• Refer patients to Financial Counselor for assistance when needed; explain benefits clearly.

Skills

Communication skills

Medicare knowledge

HIPAA knowledge

Analytical thinking

Customer service

Adaptability

Written communication

Education

High school diploma or GED

Tools

ADT software

Microsoft Outlook

Microsoft Word

Excel

Job description

Advocate Health in Greenfield, WI seeks a Front End Staff to greet patients, register walk-ins, verify demographics and insurance, and process registrations. You will monitor patient flow and ensure courteous service.

You will use ADT software, Outlook, and Excel, handle pre-certification requirements, collect balances, and refer to Financial Counselor as needed. Excellent communication and attention to detail are essential.