Patient Access & Financial Concierge

Advocate Aurora Health; Aurora (CO); On-site; USD 27,000 - 41,000; Full time

Benefits offered by this job

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Adoption assistance and parental leave

Educational Assistance Program

Job summary

Advocate Health seeks a patient access specialist to greet patients, register walk-ins, verify insurance and handle financial clearance in a fast-paced front-desk environment. You will manage patient flow, collect balances, learn Medicare/Medicaid guidelines, and use Outlook and ADT software to support seamless visits.

Training is provided with benefits and a rotating schedule. This full-time role is 30 hours per week on a rotating schedule including weekends and holidays, with potential

Qualifications

• High school diploma or GED required; patient access experience preferred.
• Knowledge of Medicare, HIPAA and EMTALA rules; pre-certification requirements.
• Strong communication and data-entry accuracy; ability to handle confidential information.

Responsibilities

• Greets patients, monitors flow, and registers walk-ins efficiently and courteously.
• Verifies insurance information and completes registration; updates changes.
• Collects out-of-pocket liabilities and past balances; follows financial clearance policy.
• Supports financial counselors and refers to them as needed.
• Performs visit closure, schedules follow-up appointments, and documents interactions.

Skills

Customer service

Insurance verification

Microsoft Outlook

Microsoft Word

Microsoft Excel

ADT software

HIPAA knowledge

Communication skills

Education

High school diploma or GED

Tools

ADT software

Microsoft Outlook

Microsoft Word

Microsoft Excel

Job description

Advocate Health seeks a patient access specialist to greet patients, register walk-ins, verify insurance and handle financial clearance in a fast-paced front-desk environment. You will manage patient flow, collect balances, learn Medicare/Medicaid guidelines, and use Outlook and ADT software to support seamless visits.

Training is provided with benefits and a rotating schedule. This full-time role is 30 hours per week on a rotating schedule including weekends and holidays, with potential